Shipping & Returns

We want you to be happy with your Mellow Fidgets order. Below you’ll find information about our delivery times, returns, exchanges and refunds.

Delivery

All Mellow Fidgets products are dispatched from the UK.

Processing Times

Orders are usually prepared and dispatched within the next working day.

As many of our products are 3D printed, some items may be made to order. During busy periods, processing times may be slightly longer. Any significant delays will be communicated where possible.

UK Delivery

Once dispatched, UK orders usually arrive within 3-10 days, depending on the delivery service selected at checkout.

Please note that delivery estimates begin from the date your order is dispatched, not the date the order is placed.

International Delivery

International delivery times vary depending on the destination and shipping service.

Estimated delivery times will be shown at checkout where available. International orders may also be subject to customs checks, import duties, taxes or other charges imposed by the destination country. These are the responsibility of the customer.

Delivery times are estimates and may occasionally be affected by postal delays, customs or circumstances outside our control.

Returns

We hope you love your Mellow Fidgets order, but if you change your mind, we accept eligible returns.

You can request a return within 14 days of receiving your order.

To be eligible for a return, your item must be returned in its original condition, unused and with any original packaging where applicable.

How to Request a Return

To start a return, please contact us at hello@mellowfidgets.com within 14 days of receiving your order.

Please include:

Your name
Your order number
The item(s) you would like to return
The reason for the return

We will then provide you with the information needed to return your order.

Please do not send items back without contacting us first.

Return Postage

Customers are responsible for the cost of returning unwanted items.

We recommend using a tracked postal service when returning your order, as we cannot be responsible for returns that are lost in transit.

Original delivery charges may not be refundable except where required by applicable consumer law.

Refunds

Once your return has been received, we will inspect the item and process your refund.

Approved refunds will usually be processed within 5–10 working days of receiving your return.

Refunds will be issued to the original payment method. Your bank or payment provider may take additional time to make the funds available in your account.

Exchanges

If you would like to exchange an eligible item, please contact us at [YOUR CUSTOMER SERVICE EMAIL ADDRESS] within 30 days of receiving your order.

Depending on the item and availability, we may arrange an exchange or ask you to return the original item and place a new order.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at hello@mellowfidgets.com.

Please include your order number and photographs of the item and packaging where possible.

If the item is confirmed to be faulty, damaged or incorrect, we will arrange an appropriate replacement or refund.

Personalised & Custom-Made Items

Personalised, customised or bespoke products cannot usually be returned simply because you have changed your mind.

This does not affect your rights if the item is faulty, damaged, incorrectly supplied or otherwise covered by your statutory consumer rights.

Cancellations

If you need to cancel an order, please contact us within 24 hours as we tend to send your item next day.

If your order has already entered production or has been dispatched, we may not be able to cancel it. Your statutory cancellation rights are not affected.