Privacy Policy

Last updated: 18 August 2026

At Mellow Fidgets, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit mellowfidgets.com, place an order, contact us or interact with our website, how we use that information and the rights you have over your personal data.

Who We Are

Mellow Fidgets is a UK-based online business selling fidget toys, sensory products, accessories and related products.

For the purposes of UK data protection law, Mellow Fidgets is responsible for the personal information described in this Privacy Policy.

Business name: Mellow Fidgets
Website: mellowfidgets.com
Email: hello@mellowfidgets.com

Information We Collect

When you use our website, place an order or contact us, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number, where provided
• Order and purchase information
• Payment and transaction information
• Communications you send to us
• Information about returns, refunds or customer service enquiries
• IP address
• Browser and device information
• Information about how you use and interact with our website
• Cookie and analytics information
• Marketing preferences

Payment information is processed securely by our payment providers. We do not directly store your full payment card details.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Take and process payments
• Arrange delivery of your purchases
• Send order confirmations and delivery updates
• Handle returns, refunds and exchanges
• Respond to questions and customer service enquiries
• Prevent fraud and protect our website and business
• Maintain business, tax and accounting records
• Improve our website, products and customer experience
• Understand how visitors use our website
• Send marketing communications where you have consented to receive them
• Measure the effectiveness of our marketing and advertising
• Comply with our legal and regulatory obligations

We only use personal information where we have an appropriate lawful basis to do so, including where it is necessary to fulfil a contract with you, comply with a legal obligation, pursue our legitimate business interests or where you have given us consent.

Shopify

Our online shop is hosted using Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you. As part of providing these services, Shopify may process certain personal information relating to visitors and customers.

Shopify has its own privacy practices regarding the information it processes through its platform.

Payments

Payments made through our website are processed by Shopify and/or the payment provider you choose during checkout.

Your payment provider may collect and process information required to complete your transaction in accordance with its own privacy policy.

We do not receive or store your complete debit or credit card details.

Delivery Providers

When you place an order, we may share information such as your name, delivery address, email address and/or telephone number with postal or courier services where necessary to deliver your order.

We only provide the information reasonably required to fulfil your delivery.

Marketing Communications

If you choose to join our mailing list or otherwise consent to marketing, we may use your contact information to send you news, product launches, offers and other Mellow Fidgets updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included within our emails or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.

Cookies & Analytics

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use our shop and support marketing and advertising.

These technologies may collect information including your IP address, device information, browser information, pages viewed and interactions with our website.

Where required by law, non-essential cookies will only be used after you have provided consent.

You can manage your cookie preferences through our website’s cookie controls.

Advertising & Social Media

We may use advertising and analytics services provided by third parties, which may include platforms such as Pinterest, Google, Meta and other advertising providers.

Where you have provided the necessary consent, these services may use cookies or similar technologies to help us understand the effectiveness of our advertising, measure website activity and show more relevant advertising.

These providers may process information in accordance with their own privacy policies.

Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted service providers where necessary to operate our business, including:

• Our ecommerce platform
• Payment processors
• Delivery and postal providers
• Website and IT service providers
• Email and marketing platforms
• Analytics providers
• Advertising platforms, where appropriate consent has been obtained
• Accountants, professional advisers or authorities where legally required

We only share information where there is a legitimate reason to do so.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

Certain information relating to orders and financial transactions may need to be retained for longer periods to meet tax, accounting and other legal obligations.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

International Data Transfers

Some of the companies and services we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by applicable data protection law.

Your Rights

Under UK data protection law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is processed
• Object to certain types of processing
• Request the transfer of your information where applicable
• Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal limitations and exceptions.

To exercise any of these rights, please contact us at hello@mellowfidgets.com.

We may need to verify your identity before completing your request.

Children’s Privacy

Our products may be purchased for children, but our website and online shop are intended to be used by adults.

We do not knowingly collect personal information directly from children where parental or guardian consent would be required.

If you believe a child has provided personal information to us without appropriate permission, please contact us.

Keeping Your Information Secure

We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will always be published on this page with the date it was last updated.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Mellow Fidgets
Email: hello@mellowfidgets.com
Website: mellowfidgets.com